Nothing gets my blood boiling more than the airline industry. They always choose to blame circumstances beyond their control for their service issues. Sure, the weather, air traffic congestion and security issues all bear heavily on their daily activities. That said, it’s hard to blame Osam bin Laden for the bag of pretzels they gave me on my Us Airways flight from Raleigh to New York today. As document above, the bag I received contained 7 total pretzels. I looked arond me, and that seemed to be “normal”.
Truth be told, I wasn’t even hungry, but I’m sure that I wasn’t the only one who noticed their extreme frugality. I have to wonder…why did they bother at all? Have they even stoppped to think about the impression this gives customers? It seems to me that they are so busy pinching pennies that they have TOTALLY lost sight of their customers. It’s almost as though they are simply going through the motions like zombies.